New Zealand Diploma in IT Technical Support

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New Zealand Diploma in IT Technical Support (Level 5)

Schedule

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Duration

1 Academic Year

Delivery

Blended or Online

Campus

Auckland CBD | Online

Credits

120

Fees Domestic

$9,918

Fees International

$20,000

The NZ Diploma in IT Technical Support (Level 5) is designed to give students a strong, broad foundation in information technology with a focus on technical support, networking, and real-world IT applications. You’ll develop essential skills across programming, cybersecurity, and operating systems — while gaining a solid understanding of how IT systems function to meet user and business needs. Through hands-on IT projects and collaboration with industry partners, you’ll build confidence in delivering IT solutions, managing technical support systems, and working to professional standards. Graduates of the New Zealand Diploma in IT Technical Support (Level 5) are equipped to step into IT support roles or pursue further study in New Zealand’s growing tech industry.

IT501 – Network Technologies

The course provides students with fundamental concepts of networking, configuring secure user systems, and troubleshooting networks. Introduces virtualisation and cloud technologies.

Technology used:
Networking hardware, virtualisation tools, and cloud technologies.

IT502 – Programming 1

Basic concepts of programming that help learners to develop skills to design, write, test and debug computer programs.

Technology used:
Microsoft Visual Studio and Git

IT503 – Technology in Society

Introduction to the evolution of computing and its impact on society. Emphasis on the need for ethical IT professionals and collaboration to address societal technical needs.

Technology used:
Online collaboration tools, communication platforms, data management tools

IT504 – Web Design and Database Application

Provides skills and knowledge to design and create robust websites implementing HCI principles, usability testing along with knowledge about the database fundamentals.

Technology used:
Figma, Lucid Charts, Wix, MS Access

ITTS505 – Computer Network Principles

Provides fundamental knowledge and skills to build, configure, deploy and troubleshoot computer networks. Helps learners apply monitoring systems to ensure network availability and resolve network issues.

Technology used:
Cisco Packet Tracer, Oracle VirtualBox

ITTS506 – Operating Systems

Provides skills to install, configure, troubleshoot OS in business environments using CLI and GUI utilities. Emphasis on database optimisation and security risks management.

Technology used:
Windows, Linux, MacOS, CLI and GUI-based tools, DBMS optimisation tools

ITTS507 – Security Fundamentals

Introduces fundamental network security concepts, identifying threats and vulnerabilities, applying security best practices, and tools to mitigate risks.

Technology used:
Networking monitoring tools, firewalls, intrusion detection/prevention systems (IDS/IPS), risk management frameworks

ITTS508 – IT Support and Services Management

Provides skills and knowledge to apply the concepts of IT service Management to plan, deliver and support IT services.

For Domestic Students
Open entry with interview
It is recommended that you hold a qualification in Information Technology OR Computing at Level 3 or 4 or above, and/or NCEA level 2 or 3 OR overseas high school certificate
This programme requires students to have access to a laptop/desktop that can connect to the internet with a web browser and a required minimum screen size of 10 inches. For device specifications, please talk to your Course Advisor or find further information here

For International Students
Open entry with interview
It is recommended that you hold a qualification in Information Technology OR Computing at Level 3/4 and above, and/or NCEA level 2/3 OR overseas high school certificate
IELTS Academic score of 5.5 with no band less than 5.0 or NZCEL (Academic) Level 4 or equivalent
A valid visa and insurance
This programme requires students to have access to a laptop/desktop that can connect to the internet with a web browser and a required minimum screen size of 10 inches. For device specifications, please talk to your Course Advisor

This qualification begins your preparation for the following certifications:

This diploma can be cross credited to 60-120 Credits into a university bachelor degree*

*Terms and conditions apply. Contact us for more information.

Kickstart your career

Through hands-on industry experience during the programme, you’ll gain insight into how IT systems operate in professional environments — from troubleshooting and support to systems administration and cybersecurity. This practical training sets you up for a wide range of roles, including computer technician, help desk support, network engineer, or application support analyst. You’ll graduate with the confidence and capability to step into the workforce and contribute from day one.

Need help making your decision?

Schedule and fees

Auckland CBD / Online

Start Date

End Date

Fees *(GST inclusive)

NZD $9,918

Payment options

Pay in 2 instalments of ——— per certification; or
‍Weekly payment options available to ——–.

Join our alumni network
Create a job-ready portfolio
Learn from industry experts
Live classes
NZQA Certified
Gain project experience
Weekly payment options
10-weeks mentored work experience

Fees *(GST inclusive)

NZD $20,000

(Special regional price offers may be available)

Payment options

Pay in 2 instalments of ——— per certification; or
‍Weekly payment options available to ——–.

Join our alumni network
Create a job-ready portfolio
Learn from industry experts
Live classes
NZQA Certified
Gain project experience
Weekly payment options
10-weeks mentored work experience

Looking for more?

Check out more of our technolgy courses here.