Student Wellbeing
Our student support services include:
- Support staff that offer wrap-around care and advice — financial, pastoral, employment, and academic
- Planned activities for learners, including cultural celebrations, field trips, and shared lunches
- Seminars and guest speaker events that provide industry insights to learners
- CV and cover letter workshops that prepare students for job-seeking
Wrap-around care
Embracing the diversity of our students, our friendly and approachable learner support team is always available to help you achieve your academic and personal goals, both inside and outside of class. Please get in touch with them if you are struggling with your workload, mental health, finance, study, and anything else that is concerning you. The wellbeing of our learners is our utmost priority here at NZSE.
Code of Practice for the Pastoral Care of Tertiary and International Learners
NZSE has agreed to observe and be bound by the Education Code of Practice 2021 which provides the framework to support the wellbeing and safety of domestic and international students. The code makes clear that creating an environment that supports learning and wellbeing is a shared responsibility between tertiary providers, students, whānau and the wider community. You can read the Code from the NZQA website.
Disability and mental health support
Please let us know about your disability at the time of enrolment so we can assess your support needs to help you succeed in your studies. If you have a mental health condition, medical condition or learning disability, you must declare this at the time of application so we can ensure that we cater to your specific support requirements and circumstances. We have a range of agencies who we work with to ensure you get the appropriate support in a timely manner so that you can meet your educational goals and maximise your learning opportunities.
Bullying, harassment, and discrimination
Bullying, harassment, and discrimination of any kind is unacceptable. We are committed to providing an environment which recognises the diversity, potential, and contribution of all people. If you are experiencing harassment of any kind at NZSE, contact student support.
Health and safety
NZSE promotes an environment that is safe and healthy for all students and staff. If you have an accident, incident, or near miss, please speak to the Front Office at your campus to let them know.
Helplines
Mental Health
If you feel as though you may be experiencing depression or anxiety, or are anxious about living in a new country, please know that you’re not alone and that there are many places you can turn to ask for help:
- https://depression.org.nz/
- Depression Helpline – 0800 111 757 or free text 4202
- Lifeline – 0800 543 354 or free text HELP (4357)
- Need to talk – free call or text 1737
Sexual Health
For advice, information, contraception, check-ups and consultations related to sexual health, visit Family Planning or Auckland Sexual Health Service. Both have clinics around Auckland and offer confidential advice and assistance for men and women of all ages.
LGBTQIA+ Support
RainbowYOUTH is a charitable organisation providing support, information, advocacy for LGBTQIA+ youth in Aotearoa New Zealand. https://www.ry.org.nz
If you’re wanting to talk to someone about anything gender identity-related, OUTLine provides confidential telephone support. Give them a call on 0800 688 5463 (OUTLINE).
Family Services
Use this directory to locate and contact support for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services, and ISO capability.
Family Services Directory
Race-based Online Abuse
If you’re experiencing online bullying, abuse or harassment based on your colour, race, ethnicity or nationality, we have a free and confidential service to help. Find out more information here.
Alcohol and Drug Addiction
The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice:
https://alcoholdrughelp.org.nz/helpline/ Call 0800 787 797 or text 8681
Emergency - Police, Fire and Ambulance
Do not hesitate to call 111 in matters of life and death or if you are not sure about the seriousness of a situation. 111 is for police, fire, or medical emergencies when immediate action is required: someone’s health, safety or property is in jeopardy, or a crime is in progress. A trained operator will answer the call. Listen carefully, speak clearly and try to remain calm and clearly communicate your situation with the operator. The operator will stay on the line with you to make sure your call is directed to appropriate agency and you get timely assistance.
School’s emergency contact
Onshore students
In case of an emergency outside working hours: Our 24/7 emergency contact is 021 917 442.
In case of an emergency during school hours: There is always a small chance of an emergency when you are on the premises. When there is an emergency, please follow the guidance of your tutors, NZSE staff and emergency services.
In case of a fire, every campus has a fire warden and you will be guided to safety by the team. Emergency exits are marked and evacuation plans are displayed in each campus. Any other important health and safety information will be provided by e-mail updating you on the situation for the campus and your courses. We will also publish updates on our Facebook page.
For any concerns, please call the campus on 09 827 6100 or e-mail study@nzse.223.165.64.113.sth.nz.
Offshore International Students
Emergency Contact: Please contact your local emergency services in the first instance, as they will be able to provide immediate and on-ground support for your safety and wellbeing. Your key contact for any pastoral care and related matters is your dedicated student support advisor whose details will be provided at orientation. You can also contact Student Support via email on studentsupport@nzse.223.165.64.113.sth.nz
Student Code of Conduct and Related Policies
Code of Practice for the Pastoral Care of Tertiary and International Learners (The Code)
NZSE is a signatory to the Code which provides the framework to support the wellbeing of all our learners, including offshore learners. The outcomes of the Code will be applicable to our offshore students as well so they will participate and have representation in our Learner Voice Committee and their feedback will be captured through our Surveys as well